Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at armcandyshop2020@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not return products to the address shown on your original package or directly to our supplier. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges, if any, are non-refundable unless required by law.

Damages and issues
Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or incorrect. Please include your order number and clear photos or video showing the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at armcandyshop2020@gmail.com.